When installing a printer from the portal you get an error message “Unable to install printer: <printer name> – Could not create printer – An error occured installing the required drivers.

The following shows up in the PrinterInstallerClient.log:
Error in log: Unable to setup printer: #0: Could not connect to remote computer: Not found.

Solution:

The WMI control has failed, to confirm, look in Control Panel, Administrative Tools, Computer Management, expand “Services and Applications”, right click “WMI Control”, select Properties;

Fix the failed WMI controller.

1. Replace the “company_logo.png” file in the C:\inetpub\wwwroot\portal\ folder with your own company_logo.png file.
2. Login to the PI Administrator, select Tools > Settings > Portal, and scroll down to the “Header” section of the page. Set the Header Height value to the height that looks best for your logo image.

Click here to learn how to reset a Printer Installer administrative user’s password.

To update the Printer Installer Client’s homeurl, do one of the following:

Method #1: Manual Update

1. Open the portal using the desired new homeURL
2. Select any printer, and then click Install Printer.
3. Say no to the install confirmation prompt.
4. The homeurl is now set to the the url used to access the portal.

Method #2: Automated Update

1. Use a msi deployment product to deploy the PrinterInstallerClient.msi with the following command that includes the new homeURL value:

   \\server\share\…\PrinterInstallerClient.msi HOMEURL=http://new.NewHomeURL.com REINSTALLMODE=vomus REBOOT=ReallySupress REINSTALL=ALL /qn /norestart

Solution:
The Printer Installer Client did not install correctly. Uninstall and install the client.

1. Close all browsers
2. Uninstall the Printer Installer Client using add / remove programs.
3. Install the client by opening a browser and browsing to the portal, then click on the “Install Client” link or click on a printer and you will be prompted to install the client.
4. The portal should now open without freezing or locking the browser.

How to script force the Printer Installer Client to restart

Configuring Windows Shared Printer preferences and device settings

There are two types of settings that can be changed on Windows shared Printers: 1) Printer preferences and 2)Device settings or configuration

Device settings or configuration:

The device settings or configuration settings apply to all users that use the printer and are only configurable in the printer object on the print server. You can change the printer’s “Configuration” or “Device Settings” on the print server by selecting the printer, right-click and select “Properties”, and then click on the “Configuration” or “Device Settings” tab. Any settings set in these dialog will are applied to end users. End users will not be able to change these settings on the local printer connection.

Printer Preferences:

Printer preferences are editable by end users and are stored in the users profile. You can configure the settings that the printer will have when the printer is first installed on an end users computer. You can change the printer’s “Printing Defaults” on the printer by selecting the printer on the print server, right-click and select “Properties”, and then click on the Advanced tab, and then click the “Printing defaults…” button. Any settings set in this dialog will be applied when a user installs a printer. Users will be able to change the settings on their printers after the printer is installed by selecting the printer, right-click and select “Properties”, and then click on the “General” tab, and then click the “Printing prefernces…” button.  Note: If you right click on a Windows shared printer connection on your local computer and you are logged into the domain as an Administrator the properties of the printer are shown as if you were on the print server.

First web site:

1. Create a DNS host record, that will be used to access the web site, with the IIS server’s IP address. Example:print1.example.com
2. On the IIS server, create folder “pi” in the c:\ folder
3. Create folder “print1” in the c:\pi\ folder
4. From within the IIS Administrator, add a new Web Site and call it “Print1”, with physical path “c:\pi\print1\” and Host name “print.example.com”
5. Run PrinterInstallerSetup.exe
6. Select Advanced Installation and click Next
7. Select “Print1” from the Web-sites drop down, click Next
8. Select “MySQL is not installed, install it”,
9. Change the database name to print1, and then click Install
10. Click Close

Subsequent web sites:

1. Create a DNS host record, that will be used to access the web site, with the IIS server’s IP address. Example:printx.example.com
2. On the IIS server, create folder “pi” in the c:\ folder
3. Create folder “printx” in the c:\pi\ folder
4. From within the IIS Administrator, add a new Web Site and call it “Printx”, with physical path “c:\pi\printx\” and Host name “printx.example.com”
5. Run PrinterInstallerSetup.exe
6. Select Advanced Installation and click Next
7. Select “Printx” from the Web-sites drop down, click Next
8. Select “MySQL is installed, use the following settings” and open C:\pi\print1\config\settings.php and copy the DBPASSWORD value and paste it into the install dialog’s Password field. Do not include the quotes surrounding the password value when you copy the password.
9. Change the database name to printx, and then click Install
10. Click Close

Unable to install printer: printer_name – Could not create printer – An error occured installing the required drivers

Problem:
The driver is not signed.

Solution:
Get a signed driver from the printer manufacturer.